Shipping policy
Order Processing Time
Orders are handcrafted individually. Please allow 3-5 business days for preparation and processing before shipment.
Your Harp's Journey: Delivered with Care
We believe that the energy of your Crystal Harp begins long before you play the first note. It starts here, in our workshop in Sopot, Poland, and continues through its journey to your home.
Free Worldwide Shipping
Every Crystal Harp order includes free insured shipping worldwide. We partner with trusted carriers - FedEx, UPS, and DHL - to ensure safe and timely delivery.
Delivery Times
| Destination | Estimated Delivery |
| Poland | 2 - 4 business days |
| European Union | 3 - 7 business days |
| United Kingdom | 4 - 8 business days |
| United States & Canada | 5 - 10 business days |
| Australia & New Zealand | 7 - 14 business days |
| Rest of World | 7 - 14 business days |
Delivery times are estimates calculated from the shipping date and may vary due to customs processing, holidays, or carrier delays. We will provide you with a tracking number once your order is shipped.
We Ship To
We deliver to all countries worldwide. Our most popular destinations include: Poland, Germany, United Kingdom, France, Spain, Italy, Netherlands, Belgium, Austria, Switzerland, Czech Republic, Sweden, Denmark, Norway, Finland, Portugal, Ireland, United States, Canada, Australia, and Japan.
Import Duties & Taxes
For shipments outside the European Union, import duties and taxes may apply upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the buyer. We recommend checking with your local customs office before ordering to understand any potential charges. This includes the United Kingdom, which is no longer part of the EU customs territory. UK orders may be subject to import VAT and customs duty upon delivery.
Protective Packaging
Your Crystal Harp travels safely in professional packaging:
- Every instrument is secured with professional foam designed for transporting glass
- The Crystal Harp rests safely within its protective backpack
- The package is reinforced for international shipping
- It arrives ready for you to unpack and play immediately
100% Safe Arrival Guarantee
Every shipment is fully insured and covered by our Perfect Arrival Guarantee. If your Crystal Harp arrives damaged for any reason, we will replace it or provide a full refund at no additional cost. Contact us immediately with photos of any damage at hello@sacredforest.store.
Spare Parts & Lifetime Support
As the makers of these instruments, our workshop in Poland maintains a full inventory of spare parts. Need a replacement cord or a specific crystal tube in the future? We have it ready to dispatch. This is our Lifetime Support Promise.
Contact
For shipping questions, contact us at hello@sacredforest.store or call +48 572 664 265 (WhatsApp available).
Sacred Forest - Sewer Niedzwiecki
Tadeusza Kosciuszki 16/2
81-704 Sopot, Poland